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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

That depends on your delivery Location. If you're in Nairobi, we send a delivery person or a rider to deliver to you personally.
If you're Outside Nairobi, we use Parcels for delivery. Your Courier Company of choice is used to deliver your goods.
Learn More about deliveries here

Do You Ship Internationally?

Currently, we are not Shipping Internationally

How Long Will It Take To Get My Package?

You can get your Package even in less than an hour after you Order. This hugely depends on your Location.
For Parcel deliveries, a maximum of 48 hrs after you Order
For home deliveries, If you make your order before 1400Hrs, you get it same-day, else Next Day
Learn More about Steps to your Delivery

PAYMENT

What Payment Methods Are Accepted?

We Accept Cash on Delivery For Home Deliveries
Lipa Na M-Pesa for Parcel Shipping
Direct Bank Transfers
Debit Card Payments Via Mastercard or Visa

Is Buying Online Safe?

Yes and No. Not Everyone Online is here to sell Authentic Goods. Some are Cons, Others are Selling Fake Goods. I've been ripped off a couple times too😒
You Just need to be sure that you're dealing with an Authentic Business.
Here's how you Know
  • Check for a Business Address
    Every website should have a business address where they operate Business. Try searching google maps to verify it is an office and not a fraudulent address.

  • View Our Location & Contacts
  • Check their Facebook Page
    Every Online Business has a Facebook Page. If it's a Fake business, then their page probably hasn't been there for long(go to page transparency and check when it was created) and doesn't have many followers
  • Visit Our Facebook Page Leave us a Like🙏

Order & Returns

How do I place an Order?

There's Three ways:
  1. Search for your Product Up Here If you're Shopping Many, you Can Add to Cart and Checkout at Once. If just One, Click On Buy Now. Then Proceed To Checkout to Fill in your Details and Place your Order.
  2. Call us on +254 728 532 607 And we'll help you place your Order
  3. Send Us an Email on orders@decorfinity.co.ke Mention what you want us to do for you😊
After Ordering, We'll follow these steps to make sure your Order gets to you

How Can I Cancel Or Change My Order?

An email is sent to you when you Order. There will be a One-Click Button that you can use to cancel your Order. Alternatively, Get in contact with us and we'll handle it

Do I need an account to place an order?

No, you don't need an account to place an Order.
However, we sometimes Offer Coupons to Our Loyal Customers and we alert you when new stock and Offers Come in. So, you might wanna sign up for that... Sign me Up

How Do I Track My Order?

Go to the Order Tracking Page Make sure you have your Order ID that we sent you when you ordered.
Or Contact us and we'll help you track your Order

How Can I Return a Product?

If you're not completely satisfied with your Product, you can Contact us to return It
However, be sure to read Our Return Policy to see if you're eligible
We’re Here to Help ! Contact us

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